Privacy Policy

1. Who We Are & Scope of This Policy

wx999 operates the online gaming platform accessible at wx999.club (hereinafter "wx999", "the Platform", "we", "us", "our"). This Privacy Policy applies to all personal data collected from individuals who register an account, visit the Platform, or otherwise interact with wx999's services, including sports betting, live casino, and slots products.

This Policy is intended for users located in Pakistan and other jurisdictions where wx999 operates. If you are accessing the Platform from outside Pakistan, be aware that your data may be processed in a different jurisdiction. By using wx999, you consent to such processing in accordance with this Policy.

2. Information We Collect

wx999 collects the following categories of personal data:

• Registration Data: Full legal name, date of birth, Pakistani mobile number (03xx format), email address, and account username provided at the time of wx999 account creation.
• Identity Verification (KYC) Data: Government-issued identity documents such as the National Identity Card (CNIC), proof of address, and selfie images, where required by our KYC compliance obligations.
• Financial Data: Payment method details including JazzCash account number, Easypaisa wallet number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and USDT wallet addresses used for deposits and withdrawals. wx999 does not store full card numbers or JazzCash/Easypaisa PINs.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, winnings, and account adjustments.
• Technical Data: IP address, browser type and version, device type, operating system, session duration, pages viewed, and referring URLs collected automatically when you use the Platform.
• Communications Data: Records of your communications with wx999 support, including live chat transcripts, email correspondence, and any attachments you submit.
• Preferences & Behavioural Data: Your gaming preferences, responsible gaming limit settings, self-exclusion status, and promotional opt-in choices.

3. How We Use Your Information

wx999 uses the personal data it collects for the following purposes:

• To create, verify, and manage your wx999 account.
• To process deposits and withdrawals via JazzCash, Easypaisa, and Pakistani bank transfers in PKR.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• To enforce the wx999 Terms & Conditions, including the 18+ age requirement.
• To provide customer support in English and Urdu.
• To personalise your experience on the Platform, including displaying relevant promotions.
• To send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send promotional communications where you have opted in to receive them.
• To maintain records required for regulatory compliance and internal audit purposes.
• To improve the performance, security, and features of the wx999 Platform.

wx999 does not use your personal data to make fully automated decisions that produce legal effects concerning you without human oversight.

4. Legal Basis for Processing

wx999 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have contracted for when registering a wx999 account.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where such interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time through your account settings.

5. Payment Data & Financial Information

wx999 handles all payment transactions with heightened security measures. When you initiate a deposit via JazzCash or Easypaisa, you are redirected through the official API of the respective mobile wallet provider. wx999 does not store your mobile wallet PIN, password, or full transaction authentication credentials on its servers.

Bank transfer details provided for withdrawals are stored in encrypted form and used solely for the purpose of returning funds to your verified payment account. In accordance with wx999's anti-money-laundering policy, withdrawals will only be directed to the same account from which the corresponding deposit originated, unless an exception has been approved following enhanced identity verification.

All financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable AML record-keeping requirements. wx999 may be required to disclose transaction records to relevant regulatory or law enforcement authorities upon lawful request.

6. Cookies & Tracking Technologies

wx999 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse aggregate usage patterns. The categories of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your language preference, responsible gaming settings, and last-used payment method.
• Analytics cookies: Used to collect anonymised data about how visitors interact with the Platform, enabling wx999 to improve user experience. Where consent is required, these are only activated upon your approval.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect Platform functionality, including the ability to remain logged in to your wx999 account.

7. Data Sharing & Third Parties

wx999 does not sell, rent, or trade your personal data to third-party marketing organisations. wx999 may share your data with the following categories of recipients only where strictly necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network providers, solely to process your transactions.
• Game content providers: EVO, JILI, PG Soft, Pragmatic Play, and other certified studios, to the extent necessary to facilitate your gameplay.
• KYC/AML service providers: Third-party identity verification platforms used to verify your CNIC and other identity documents.
• Regulatory and law enforcement authorities: Where wx999 is legally obligated to disclose information in response to a lawful request, court order, or regulatory requirement.
• IT infrastructure providers: Cloud hosting and cybersecurity vendors who process data on behalf of wx999 under data processing agreements that require them to maintain confidentiality and security standards equivalent to those set out in this Policy.

All third parties who receive wx999 member data are required by contract to handle it in accordance with applicable data protection standards and to use it only for the specified purpose.

8. Data Retention

wx999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention schedule is as follows:

• Active account data is retained for the duration of your wx999 membership.
• Following account closure, personal data is retained for a minimum of five (5) years for AML compliance purposes.
• KYC documents are retained for five (5) years following the end of the business relationship.
• Support communications are retained for two (2) years from the date of the last interaction.
• Technical and analytical data in anonymised form may be retained indefinitely for Platform improvement purposes.

Upon expiry of the applicable retention period, wx999 will securely delete or anonymise your personal data in accordance with its data destruction procedures.

9. Data Security

wx999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption on all data transmissions, encrypted storage of sensitive account and payment data, role-based access controls limiting staff access to personal data, regular security audits and penetration testing, and two-factor authentication (SMS OTP) available for all wx999 accounts.

While wx999 employs robust security practices, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your wx999 login credentials and for notifying support immediately upon suspecting any unauthorised access to your account.

10. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to the personal data wx999 holds about you:

• Right of access: You may request a copy of the personal data wx999 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to wx999's legal retention obligations.
• Right to restrict processing: You may request that wx999 limit how it uses your data in certain circumstances.
• Right to data portability: You may request a structured copy of your data in a machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on wx999's legitimate interests where your individual circumstances warrant it.

To exercise any of these rights, contact wx999 support via live chat or email at [email protected]. wx999 will respond to verified requests within 30 days. wx999 may require identity verification before processing a data rights request.

11. Children & Minors

wx999 does not knowingly collect personal data from individuals under the age of 18. The Platform is strictly for adults aged 18 and over. If wx999 discovers that an account has been registered by or on behalf of a minor, the account will be immediately suspended, all associated personal data will be deleted, and any balance will be returned to the deposit source. If you believe a minor has registered an account using your details, contact wx999 support immediately.

12. Changes to This Policy

wx999 reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered members via their registered email address or via a prominent notice on the Platform prior to the change taking effect. We encourage you to review this Policy periodically. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of wx999 following any update constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way wx999 handles your personal data, please contact the wx999 Data Privacy team:

Email: [email protected]

wx999 support is available in both English and Urdu, 24 hours a day, 7 days a week, via live chat on the Platform and by email.